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One of the biggest reasons patients delay or decline taking comprehensive treatment, according to our market research, is cost. From essential procedures to cosmetic enhancements, many patients are now looking for ways to spread the cost — offering finance can be the key to turning a "no" into a "yes."
Offering the option to pay by instalments can set your practice apart. It allows your patients to access the treatment they need and want, whilst spreading the cost over affordable monthly payments. — and helps you increase your treatment plan acceptance, and lead to a greater level of patient satisfaction.
But while offering instalments can be a game-changer, doing it yourself comes with challenges:
That’s where we come in. By becoming an Appointed Representative (AR) of Citrus Compliance, you can offer a wide range of instalment and finance options — including terms with a duration from 12 to 60 months — without needing to apply to the FCA for direct authorisation.
We are partnered with a leading provider of finance for dentistry services, giving your patients affordable monthly options, without burdening you with running a loan book or collecting monthly payments. We handle all the FCA requirements, provide industry leading training via our ‘best in class’ e-learning solution, monitor your compliance, and support you at every step, in true partnership with you.
Start offering finance the smart way — and let us handle the compliance.
Get up and running in 6–8 weeks with full compliance support.
As an Appointed Representative, you can legally offer finance without the burden of direct FCA regulation.
Offering finance options helps patients say “yes” to higher-value treatments they might otherwise delay.
We provide ongoing training, audits, and updates so you stay fully compliant — and confident.
Access reputable lenders through our network, so you can offer the right finance for every patient.
Our pricing is clear, competitive, and designed to suit practices of all sizes — no hidden charges or inflated costs.
We start with a friendly, no-obligation conversation to understand your practice, goals, and whether joining our Appointed Representative (AR) network is the right fit for you. You can ask us anything — no jargon, just clear answers.
If you decide to go ahead, we’ll ask you to fill in our onboarding form and provide key documents to get things moving. We complete all the FCA application paperwork on your behalf, so you don’t have to deal with any of the complicated regulatory forms.
We conduct due diligence and prepare your practice to meet FCA standards. We’ll also introduce you to our finance partners and provide all the necessary documentation and training to ensure you’re fully compliant.
Once the FCA has approved your AR status (typically within 6–8 weeks), we’ll formally onboard you. You’ll receive your AR agreement, training access, and we will review your promotional material.
Now you’re fully authorised to offer finance! Promote it in-practice, online, and during consultations — and we’ll support you every step of the way with guidance, lender updates, and compliance check-ins.
We remain by your side. Our team handles your compliance monitoring, provides monthly check-ins, and ensures you're always in line with FCA rules. That means you can focus on your patients, while we handle the rest. We require a simple monthly report from you, and we carry out regular client file checks to ensure everything is in good order.
Avron Goss, The Denture Practice 05.25
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Citrus Compliance and Citrus are trading styles of Andrew Smith which is authorised and regulated by
the Financial Conduct Authority (FRN:826675).
Registered Address: Watermoor Point Business Centre, Watermoor Road, Cirencester, GL7 1LF.
We are a credit broker not a lender
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